Sorrel Kerbel´s profile

Reviews (1)

Covent Garden FX

Deadfully rude, inept

I ordered Ukrainian money, was told to collect at 4pm but the man at the desk, I think the owner Paul, was on the phone for ever before he rudely told me that he'd tried to phone three times and e-mailed me to save my coming in! (an hour's journey to collect - they do not "post" Ukrainian currency. (Home later, no messages on my answer-phone, no mail evidence - he'd lied to me. Also claimed they were very busy because the exchange rate had gone up."

Next morning, spoke to Sam, very polite and apologetic but yet another excuse - "enough Ukrainian hadnt been released by Bank of England" (only £400 worth!)

Yet another phone-call later, heard the best advice of all from a woman, "You should apply to M&S or the Post-Office for this and save yourself unnecessary bother!"
What a strange attitude to business!!! Never again...

Sorrel Kerbel´s profile

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Sorrel Kerbel
United States