The items I've purchased have required a bit of pre purchase communication to answer a few questions ( eg single skin Nemo Morpho tent - any condensation issues ?) .
The answers received , both over the phone , and via email , have been prompt and informative , and from the same person each time . I have confidence in the staff of Webtogs in knowing user experience of the items they sell.
Customer service has been amazing .
A Rab down jacket in their sale was only available in size large . It was too big. I returned this at no cost and ordered a Rab soft shell jacket in medium . It was too small ! I contacted Webtogs re the actual measurements of the size large . These were sent within hours . The size large in this jacket matched my usual size medium in other brands .
I returned the medium and received the perfectly fitting large within days . 5 postal journeys for 1 postal cost ! ( a prepaid returns label is included with delivery note - if exchanging rather than refunding then postage is free) .
I am a fan of a bargain . All the items I've bought have been in their sale , and have been the best available price by a significant margin. I'm very happy !
I'd recommend Webtogs unreservedly after my buying experiences during March and April 2013.
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