Kym Hudson´s profile

Reviews (1)

Less costly than the saddlery

I would definitely use these again as there is a wide variety of wormers that are much cheaper than the saddlery and delivered quickly. However, when I emailed asking advice for the wormers, I didn't get a reply (in 2wks) so had 2seek advice elsewhere before purchasing from these guys which was slightly annoying and then I realised it was beeston animal health whom I'd been in to see a couple of weeks earlier for advice on my new pony who was riddled with worms and they told me not to worm him again for 13wks after the pramox????? Surely not? Anyway...... Cheap and fast for the wormers but go elsewhere for your advice!

03 May 2013

Reply from Beeston Animal Health

Dear Kym

Following our telephone conversation yesterday in relation to these comments I hope we have reassured you that the advice we gave with regards to Equest Pramox was accurate.

Despite our staff being trained SQP's we are only allowed to advise you in adherence with the product guidelines. In your instance, Equest Pramox technically lasts for 13 weeks, and we are not allowed to advise you to treat again within this time frame.

The only qualified person who can advice you otherwise is your vet who has clinically examined the pony.

I am terribly sorry again that we did not receive your email, we would never intentionally ignore a customer email especially when requesting advice about worming.

I hope that your pony is now well and your have the problem under control.

Kind Regards

Kym Hudson´s profile

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Kym Hudson
United Kingdom