Gary Fielding´s profile

Reviews (1)

eFlorist

Utterley Disapointed

Bought Hand Tied Lillies with a vase, flowers turned up all open, wilting and brown round the edges and with no vase, but the man told my then upset wife on her birthday that they were what I had ordered, these were sent back and the florist later returned with another bunch which was better but still no vase.
I called the florist who said that I was mistaken what i had purchased and he couldnt possibly do that for the money, obviously i had the invoice and website in front of me which clearly stated what I had purchased
Utter Rubbish
Also the 16s chocolates, i thought they would be hand crafted etc for £9.95 but Terrys All Gold arrived, which is about £3 to £4 at the local shop
Utter Rubbish.
Called eflorist who apologised and reimbursed me the price of the vase £5.00
Would not purchase from these again try elsewhere

02 May 2013

Reply from eFlorist

Dear Gary,

Thank you very much for your detailed review. We sincerely apologise for the issues that you have described and dissatisfaction with our service.

We have very high standards here at eFlorist and what you have detailed is in no way what we would expect to provide in terms of level of service.

We have reviewed the situation with your order and have contacted the florist concerned regarding these matters. We have emailed you regarding this and would kindly request that you to check your inbox at the earliest available opportunity.

Kind regards,
eFlorist

Gary Fielding´s profile

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Gary Fielding
Reviewer
United Kingdom

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