Can't fault Big Green Smile. Have been using them for at least 3 years now. They've got a good range of stock (Dr. Bronner's soaps in gallon sizes!) and stock availability has never been an issue. It's not always the cheapest - but they do have good monthly offers. They also have excellent customer service that makes me not mind paying a bit more--goods are dispatched at lightning speed, and often, order will arrive in 1-2 days of them shipping. Good email communication let's you know when the order was received, when it was sent and when it's to arrive. Well-packaged as well and complimentary samples (thank you choose) are thrown in. Highly recommend!
I do like the items Achica stocks, and the discounts are pretty good (though do check around as you can sometimes get cheaper when you factor in the site's hefty shipping rates--probably to claw back some of the discount!).
What I really dislike, and what others have complained about is that they are quick to take payment, but then it can take months to get items--in my case it's nearing month two, and still awaiting shipment of 2 piddly pillowcases I ordered in a large order of bed linens.
In a different order, I waited nearly 2 months again before they cancelled part of the order and marked it refunded (which took at least 7 days from when it was marked refunded in my Order History). The cancellation of the order after you've waited so long is highly irritating--surely there is a better way to manage stock with the manufacturer that it doesn't take 2 months to find out if it's available?
Bottom Line: Discounts are decent, items are appealing, but they really need to sort their system out with their manufacturers to dispatch goods quicker, and not in such a random fashion (even with the same manufacturer goods came at different times) and to make sure stock is actually available!
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