John´s profile

Reviews (1)

Optical Express

Not happy one eye good other not so good

I requested distance vision in both eyes. Immediately after operation could see distance in left eye and close with right eye. Now do not have sharp vision close or distance with right eye. Was not told right eye had not worked until final check-up and then told nothing could be done about right eye. Used optical express as they had a local branch which has now closed.

02 May 2013

Reply from Optical Express

Hi John,

Thanks for taking the time to leave your feedback. I'm sorry to hear that you are unhappy with your experience with us to date. It’s clearly not the level of service that we aspire to. I would like to investigate your situation in more detail and I have made arrangements for a member of our clinical care team to call you directly to review your case and discuss any potential next steps. If I can be of any further assistance, please do not hesitate to contact me at clinicalservices@opticalexpress.com.

Thanks,

Stephen Hannan
Clinical Services Director

John´s profile

profile image of John
John
Reviewer
United Kingdom

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