Gabor Gergely´s profile

Reviews (2)

GAME

Worst CS ever. Online chat ends when they do not want to "help" more

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Carl says: Regarding my other order(I placed on 3th Jan)
Gabor Gergely says:
165724220
Carl says:
Ok that has been dispatched on 6/1/2014
Gabor Gergely says:
It was shipped on 6th Jan, and its still not here yet. I red on the site, that I should complain after 45 days, but I not that far from the UK :)
Carl says:
I am sorry to hear that you have not received your goods. Unfortunately from time to time goods go missing within the postal network. We do cover our customers should this happen however for international orders we do ask that you allow 45 days from date of despatch at which point we will be able to provide a refund or replacement dependant on stock levels.
Gabor Gergely says:
Is there something you can tell me about the shipment, with which I can give to the local postal network?
Carl says:
It will be sent via royal mail untracked.
Gabor Gergely says:
That's all?
Carl says:
yes
Carl says:
Is there anything else I can help you with?
Gabor Gergely says:
I am just shocked. So can you give me anything proof, that it has been dispatched? Because if it was, you should have something else than the mailing company
Carl says:
I have confirmed it was dispatched on the 6/1/2014 their is no tracking information.
Gabor Gergely says:
Mister, I do not need tracking information. I need proof, that it has been dispatched.

After this, I only get a blank screen with "Session closed" And Carl was the second one, from the online CS doing the same.

Expansys.com

Not the first, but the last.

Same problem here, when ordered(and paid), item was "In Stock". Couple of days later: "Ordered on request", now "Discontinued". Now I am here, with no money(Paypal), phone(the ordered one) or response to my email(orderstat@expansys), and two weeks passed.

Order:
34M1-0187-2FCC

14 May 2013

Reply from Expansys

Hi Gabor,

Many apologies that you are not happy with the way your situation was handled.
Unfortunately the product you ordered was in short supply hence we discontinued the it. I understand that the situation must be incredibly frustrating, however if you still require a device we can offer you a range of alternative products. I have checked your payment status and see that the money was credited back into your account on 3rd May.
Once again, apologies for the inconvenience, and if i can be of further assistance, please do not hesitate to get in touch.
Kind regards,

Sam.
Customer Service Manager
eXpansys Europe.

Gabor Gergely´s profile

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Gabor Gergely
Reviewer
1979
United Kingdom

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