Like most here I tried to save 60 quid and bought a Mac Mini after confirming with them by phone that A: they had them in stock and B: it would be delivered within the specified time. Almost a month late and after countless phone conversations bordering on the ridiculous, I'm still waiting for it, despite a notice on my account that the item is awaiting dispatch, which has been the case for the last three weeks . I spoke with their REP Jeff today and on the basis of that conversation I've submitted a cancellation notification. However after reading the reports here and elsewhere of others that have dealt with this company, my confidence in the refund process is low to say the least. Consequently I've spoken to my bank and initiated a dispute and I've been told that if I don't receive a full refund by the company my bank will take action and will refund my money within 10 to 28 days. I should say my MOP was Visa debit. Furthermore should this company dick me around any more than they have I shall also be contacting Hong Kong Consumers about the company and will also file an official complaint with Hong Kong police. I've been down this road before, Hong Kong companies giving the false impression that that they legitimate UK companies, and burying the fact in the small print of their terms and conditions. Yep, it's my own fault for not researching this company thoroughly enough and not reading the small print. ANYONE READING THIS BE WARNED. The possible saving isn't worth the grief with these people.
UPDATE. After notifying my intentions to the company via email, should I be dicked around any further, I got an immediate response and a full refund within a matter of days. Consequently I've added another star to the rating. A few on here - the legitimate ones I mean and they're easy to spot - have reported that they got their items on time, or even after a prolonged delay - it seems to be a bit of a lottery as to the standard of delivery and or after sales service one gets from them. Thanks to everyone else who contributed here, and good luck.
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