Ashish´s profile

Reviews (1)

Optical Express

Absolute rubbish

After care is really bad nothing like it was promised!! Once u got the money thats it u wash ur hands off, made few complaints and was told some one is going to ring me back its been 4 months no call, opticians are rubbish they lie to ur face and try to turn customers away as if they dont wanna see them, always trying to find a way out!! One word disgusting

Annie found this review useful

02 May 2013

Reply from Optical Express

Hi Ashish,

Thanks for taking the time to leave your feedback. I'm sorry to hear that you are unhappy with your experience to date and I am obviously very concerned that you were expecting a call and have not received one to date. It’s clearly not the level of service that we aspire to. I would like to investigate your situation in more detail and I have made arrangements for a member of our clinical care team to call you directly to review your case and discuss any potential next steps. If I can be of any further assistance, please do not hesitate to contact me at clinicalservices@opticalexpress.com.

Thanks,

Stephen Hannan
Clinical Services Director

Ashish´s profile

profile image of Ashish
Ashish
Reviewer
United Kingdom

About