Dean Johnson´s profile

Reviews (2)

Worldstores

WOOD WORM INFESTED SHED - DO NOT USE

Waited almost four weeks for the shed to be delivered. After continually chasing the shed just arrived with no communication from supplier. Internet tracking not updated so didn't have a clue where our order was in the process. Cannot speak with customer service staff only e-mail them, very slow response. 4 sections of the shed infested with wood worm. Logged a complaint about the appalling service and quality of the product. Apart from an automated response to say that the complaint has been received I haven't heard nothing! Shed still not collected despite sending photographs of wood worm and our repeated requested to collect the shed via e-mails.
Company focuses on sales not on service. Would not recommend this company to anyone who is considering buying a shed from them.

Julieand Alan Williams found this review useful

03 May 2013

Reply from www.worldstores.co.uk

Dear Dean,

I am really sorry to read about the issues you had with delivery, as well as the quality issues. This is the first case of wood worm we have experienced with one of our sheds and are very keen to get some more information from you and get this resolved. We pride ourselves on quality products and will get this resolved.

Kind Regards
Prachi

IronmongeryDirect

Great all round service

Easy to use site and helpful staff making your purchaser very easy.

Dean Johnson´s profile

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Dean Johnson
Reviewer
United Kingdom

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