The reason I purchased this item was because it was a bit different from what everyone else were selling. I liked the idea that a single rose would be presented in a nice red gift box, however when delivered it didn't arrive in the gift box that had originally caught my eye. I understand that it says on your website terms that a substitute would be provided, but as a customer you expect to get what you pay for and therefore would have been better if you had advised me that the item was different to what I expected to be sent so that I could have cancelled my order. In all I'm rather disappointed, but the person I sent it to was still pleased, so I guess thats all that matters.
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