Danny Pickett´s profile

Reviews (1)

eFlorist

Good but misrepresentation

The reason I purchased this item was because it was a bit different from what everyone else were selling. I liked the idea that a single rose would be presented in a nice red gift box, however when delivered it didn't arrive in the gift box that had originally caught my eye. I understand that it says on your website terms that a substitute would be provided, but as a customer you expect to get what you pay for and therefore would have been better if you had advised me that the item was different to what I expected to be sent so that I could have cancelled my order. In all I'm rather disappointed, but the person I sent it to was still pleased, so I guess thats all that matters.

02 May 2013

Reply from eFlorist

Dear Danny,

Thank you for your detailed feedback. We are very sorry for any disappointment regarding the lack of box seen on our website.

We can assure you that it is not our intention to misrepresent the item although we do appreciate your concerns. Our Customer Service team have sent you an email regarding this issue that we hope may explain the situation in more detail.

Kind regards,
eFlorist

Danny Pickett´s profile

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Danny Pickett
Reviewer
United Kingdom

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