I found the staff helpfull, directions to and use of the online data checking simple and quick. When the customer finally decided to have the data recovered, we had the data on an external hdd and in our possession within three days which seems fast and efficient to me. The only problems which took the rating from 5 to 4 stars were that on receipt of the ext. hdd the hdd was found to be loose in the enclosure . The customer found that the ext. hdd was not detected by his laptop forcing me to replace the enclosure for one of ours. Neither fault is major and definitely would not stop me using your services again but does ruin a perfect score.
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