My extended warranty range cooker broke down 9 days ago. I immediately contacted the insurer Domestic and General who were great and gave me a number to call to arrange a repair. That's enough of the good stuff - enter dealing with Indesit. After a phone call where I was waiting for 18 minutes I had to attempt to discuss my problem with the totally disinterested moron on the other end. It reminded me of a comical scene from Little Britain. I did explain that the cooker was used for my business and could not operate without it so she said she'd put a "rush on" note. She then came back and told me an engineer would be with me within ten days (the date was actually given), when I questioned this she told me to get in touch with my insurers. I did this and although very understanding they too had the same problem and the last I heard they were getting in touch with the "resolutions team", they must be the busiest team in Europe. To cut it short I am sat here the day before the scheduled repair, no rush on, no prioritized repair, nothing from the planning team and no customers because a cake shop without cakes is not. Thanks a bunch Indesit, probably the worst managed and care a less customer service in the world.
The Tapas Lunch Company provide the best "out of Spain" produce and probably the most efficient customer service in Europe. Absolutely wonderful to do business with.
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