Paresh Raval´s profile

Reviews (1)

TopCashBack

Useless merchant (NO REFLECTION ON TCB - I HAVE HAD CASH BACK FROM OTHER TRANXN)

I ordered a Nexus 10 and Nexus 4 from ValueBasket.com, they were pretty much useless in all aspects. Their email replies to my queries were stock cut-n-paste style worded emails - not actually answering my questions in most cases. They either had or had not got the stock but I was lead to believe that they had the items and would send ASAP - they never did in a month of waiting! It then took 2 weeks of emails to get confirmation of refund - I still have to wait 3-5 days (from this review dated 02/05/2013) to see if the refund is back in my account - I had to threaten them with Credit Card Company Section 75 (see Martin Collins Money Expert). They offered me a free gift for my patience - I emailed that I was no longer confident in their ability to deliver and ended the order. The annoying thing to end this review was that I got emails asking me to review the products (that I was never sent)!!!!

Jodie Smith found this review useful

03 May 2013

Reply from Topcashback

Hello, thanks for posting. I'm sorry to hear that you had a negative experience with this particular merchant on this occasion. Unfortunately we are not in direct contact with the merchant as we work through and affiliate network and we are only able to deal with the cashback part of your transaction.

If there is anything that we could help with please get in touch with us at contact@topcashback.co.uk.

Best wishes,
Lee

Paresh Raval´s profile

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Paresh Raval
Reviewer
United Kingdom

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