Felicity Jackson´s profile

Reviews (1)

Wowcher

Appalling company. Bought 18th March - still no item, refund or decent response from Wowcher.

Over 6 weeks after I first purchased the Wowcher and no item or refund.

I have sent five emails to enquiries@wowcher.co.uk and received only one response, saying they had contacted me before (they hadn't) and was forwarding my problem on to the 3rd party supplier saying they would pick up if they did not respond within 72 hours. Another week later, and still no response, item or refund. When i emailed the supplier and CC'd Wowcher, the email bounced back from the supplier as it was invalid address, so I am not surprised i haven't heard back from the supplier or received the item if the address Wowcher have for them is incorrect! I informed Wowcher of the incorrect address they had, and yep, you guessed it: still no response.

Wowcher please sort this out once and for all. Details are : XCH7ED-7C5FRC

I will certainly not be recommending Wowcher to any friends or family.

Veronica Osazuwa found this review useful

02 May 2013

Reply from wowcher.co.uk

Good Afternoon Felicity,

We are very sorry to hear that you have not heard anything from the merchant we do give them 72 hours to respond to all queries and actively follow this up with customers to check that this has been done. We have checked our records and confirm that we contacted you to follow up on your query.

We aim to respond to all emails within 3 working days however on occasion it can take longer. We have received your emails and someone will be in touch shortly.

Kind Regards

Wowcher


Felicity Jackson´s profile

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Felicity Jackson
Reviewer
1987
London, United Kingdom

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