Warren´s profile

Reviews (1)


Inaccurate dimensions lead to disappointment.......

We ordered 24mm dia. (with M5 tapped hole) Samarium Cobalt high-temp pot magnets on an urgent delivery. Very impressed with the delivery - arrived early the following day.
However, 24mm dia. measured 25mm and the M5 tapped hole was actually M4.
We had already designed the mating parts to suit the dimensions provided and therefore were forced to make last-minute design changes to accommodate the error.
A costly exercise on our behalf.

07 May 2013

Reply from Magnet Expert Ltd

Hello Warren,

Thank you for your constructive review of our service and products.

First and foremast, we must take full responsibility and apologise for the error with our product description – this was down to human error for which we are sincerely sorry, it is never our intention to cause any inconvenience to our customers.

On the back of your feedback, we have incorporated an approval process into our product listing process so that all products, along with the titles, descriptions and technical specifications are thoroughly checked by more than one technician before being live and active on the website.

We have already spoken on the telephone regarding this situation and we have already voluntarily offered a discount for the immense and costly inconvenience to your project.

It is important to acknowledge that sometimes things do go wrong but please do understand that we are always willing to help and resolve any problems that might crop up, so it is important to give our Customer Care department a call on 01777 874520.

Again, thank you for your feedback and our sincere apologies for the inconvenience.

Best Regards,

Matthew Ellis

MAGNET Expert Ltd

Warren´s profile

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United States