I have used Scan many times over the years and so has my husband. We have always been pleased with their service, quality and ease of shopping. No quibbles and support.
Recently we tried purchasing a GoPro camera from someone else and had such a bad time , not thinking at the time Scan might sell them, anyhow we came back to Scan and the service has surpassed itself! Absolutely brilliant. Communications system, friendly and helpful staff...knowing whats happening to your order all the way through and then to receive it soooo fast! Intact and well packaged! Scan you go on to improve year on year and there seems to be no bounds to your improvements. Thank you for a really enjoyable online shopping experience and I have my new camera in hand delivered as promised!!
I went to this Company as I was buying myself a retirement present after 48 years working and saving. I found myself a Go Pro camera and rather than buy it via <external link removed> and the various traders on that site (many of which are totally trustworthy) I decided to go to what I thought was a an upstanding Company that seemed to endorse trust for its buyers. I was wrong.
After ordering and receiving an email to confirm my order I got an email to tell me that I would have to wait until the camera was in stock, possibly in April or May and that orders would be despatched based on a first come first served basis with no dates advising me when I might expect to receive my camera. I felt, that having paid out £374.45p, this was too much money to have paid out with no known date of receiving my camera. So I emailed them to cancel. That all seemed fine as I had confirmation and they would refund me. However, they said it would be 3-5 days before I got my refund. I was puzzled as I had paid via Paypal. I, however, waited, and when I checked my bank for some other details, I came across the payment being taken - on the day I cancelled! So I telephoned and did speak to a young woman who advised that she would sort it out but that it would take a few days. I waited again, nothing. I decided that I had little time left, as I paid via Paypal, but to action this as a dispute. I heard nothing immediately and then had an email from <private data removed> to tell me that there was a problem with Paypal who wanted to take the money from the bank account and if they did that it would be another 3-5 days and he was trying to sort it. I wrote back and told him I wasn't happy and that I wanted my money back immediately. I have heard nothing since. I have tried telephoning and apparently <private data removed> isn't available and they don't know where he is nor when he will be available but they would email him. I have sent another email explaining how distressed I am and how upset. Asking him how he would feel if someone did this to him.
If this was a small sum of money I might be feeling a little less upset but when you have laid out several hundred pounds and have nothing I am very very upset.
I feel the authorities should be involved in this kind of practice.
Will I see my money? I dont know. I am crying as I write this and also feeling extremely angry that, after all my care and consideration at how I shop, it has happened to me and for such a sum of my retirement money.
Proviation you should be thoroughly ashamed of yourself and your shoddy 'business' practices.
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