Jen Axelson´s profile

Reviews (2)

boohoo.com

Exactly what you would wish for in a fashion mail-order company

I started out by ordering a couple of pieces of clothing for my daughter that she wanted. As I was looking at her things, I began browsing.... I ended up buying several pieces for myself. The order arrived quickly (we live i Spain) and the clothes were of good quality. I sent back some items as we had ordered sizes that turned out to be too big. I got a refund and excellent communication back within days. We re-ordered the correct sizes and our second experience was as good as the first.
i am a difficult customer to please but I was totally happy from beginning to end and have recommended your site to others- mothers as well as daughters! many thanks,


jenny Axelson

Owners Direct

Beware before signing on as an owner of a rental property!!

I have been calling and writing the "Managing" Director and his partner for over a year (!) to get a response and a phone call back. They have no customer care and completely ignore complaints or questions for clarification.

I have been an advertiser for a few years now (this will be my last year!) and was told when we signed up that the properties were all rotated so that, although we were a long way down the listings one day, we would be on the top on other days. After a few months, I looked at the movements and recorded what page we were on- it stayed the same, in fact, went down as new properties were added. I wrote for an explanation and was told:"Thank you for contacting us. Please accept our apology in the delay to replying to your email. Our Head of Development has been out of the office and in order for us to establish the reasons for these results we need him to investigate the issues you have experienced." This was in June last year. Since then they have been on holiday, out of the office, blah blah blah. No intention at all. I will not advertise again and I would strongly advice paying property owners to look at other sites. This company is part of other web based companies, so check it out before you part with your money- you might be paying them twice...!

Jen Axelson´s profile

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Jen Axelson
Reviewer
1959
United Kingdom

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