I placed an order on their website for a microchip scanner, it said that they had 1 left in stock.
Three days later, instead of the parcel arriving, I received an email to say that it was out of stock and they'd send it when they got more, some 2-3 weeks later. As I needed the item urgently I asked for a full refund to be made to the credit card I paid with.
I received an email to confirm that this had been done, but it said to allow 10 days...even though VISA themselves say it should take a maximum of 3!! Well, over 10 days later and still no refund! I've just sent another email, this time suggesting that I'll initiate either a VISA chargeback or a County Court claim for recovery!
My credit card company have confirmed that no refund has been processed and nothing is pending either!!
Needless to say I am awaiting a response and would suggest that others avoid this company unless you want to be let down!
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