I've used Vesternet on a number of occasions now, including having to return and replace a faulty Z Wave module (not their fault) and the service has been absolutely second to none. These guys have just got it spot on.
The web site is well designed and easy to navigate, the ordering process very smooth, and the friendliness and professionalism of the guys there is refreshing.
Well done chaps, change nothing, you have a winning formula.
Ordered £830 worth of items for my elderly Mother's wet room. Apparently as a loo roll holder was not in stock, all the rest of my items, including a toilet and shower would not be delivered for 3 weeks, despite me having to pay almost £30 for delivery. I desperately needed the shower as my plumber was almost finished with installing the new heating system and needed the shower to complete. Called them to find out the shower that I had confirmed by email was in stock, actually wasn't and would be in 2 days time. Ok, I'll have the shower Thursday? No, next delivery date is 8 days away. But site says next day delivery? That's another £20 taking delivery alone to £50!!
I cancelled complete order and was told because of Bank Holidays it would take an entire month for the refund, did I still want to cancel? Well yes, I did and will never deal with this shower again, absolutely the worst customer service I have ever experienced!
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