I ordered a laptop battery "delivered from our UK warehouse in 2-4 days". After 5 days emailed them (UK phone is just an unmonitored answer phone) to be told it is being shipped from HongKong and will be another 20 days!!
I told them I needed the item for a training course so cancelled the order and got one from Amazon. The said it had already been shipped, but to decline delivery etc. etc. etc. Returns policy means it would cost about £40 to send it back!! Transpires that despite their assurance that they couldn't cancel the order as it had been sent, it wasn't even posted until the 13th March!!!
In short, PayPal just declined my claim because they are wet flannels who don't wan to upset the biggest payer, and I now have a battery (delivered after almost a month!) which I neither want or need.
I have reported this Company to Trading Standards in the UK who were horrified at what they are doing, and I am today contacting HM Customs to inform them of the declaration of a "gift worth $7" on the package, which was actually a commercial sale worth in excess of $60!! Another illegal activity!
1 star is too many!
Total SCAM and a to be avoided like the plague!!
I've used Vesternet on a number of occasions now, including having to return and replace a faulty Z Wave module (not their fault) and the service has been absolutely second to none. These guys have just got it spot on.
The web site is well designed and easy to navigate, the ordering process very smooth, and the friendliness and professionalism of the guys there is refreshing.
Well done chaps, change nothing, you have a winning formula.
Ordered £830 worth of items for my elderly Mother's wet room. Apparently as a loo roll holder was not in stock, all the rest of my items, including a toilet and shower would not be delivered for 3 weeks, despite me having to pay almost £30 for delivery. I desperately needed the shower as my plumber was almost finished with installing the new heating system and needed the shower to complete. Called them to find out the shower that I had confirmed by email was in stock, actually wasn't and would be in 2 days time. Ok, I'll have the shower Thursday? No, next delivery date is 8 days away. But site says next day delivery? That's another £20 taking delivery alone to £50!!
I cancelled complete order and was told because of Bank Holidays it would take an entire month for the refund, did I still want to cancel? Well yes, I did and will never deal with this shower again, absolutely the worst customer service I have ever experienced!
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