Paige Procter-Harris´ profile

Reviews (1)

Just Eat

Customer service, what customer service?

Thanks for you pointless reply to my recent post, clearly you don't check your records or you will know I have already spoken to your useless representatives who spurted the same rubbish at me.
Spend less time scanning social media and more time on customer service and you may be a company worth using. In the meantime I would advise anyone to use Hungry House instead!
Please don't reply to this comment I have no interest in anything you have to say and will not use your website again.

08 May 2013

Reply from Just-Eat.co.uk

Hi Paige,

I'm sorry to see you feel you've been misguided by our service.

The JUST EAT website works based on postcode sectors and the takeaways confirm to us which postcode sectors they deliver to.

However takeaways generally base their delivery areas on a miles radius from them, due to this on occasion they may deliver to the majority of a postcode sector, but some of it will fall outside of their delivery area.

If an order comes through that is outside of this radius they do have the right to refuse the delivery, or some may ask for an additional delivery charge. This is all stated in our terms and conditions.

We always advise takeaways to inform or ask the customer before hand if they are going to add the extra delivery charges. This is why we give the takeaways the option to reject orders if they are too far. At this point we will contact the takeaway to try and turn around the order, if they do require further delivery charges for the driver we will relay this across to the customer. The customer can them make an informed decision as to whether they wish to proceed or cancel. Sadly, not all takeaways do this but this is an issue we take seriously as it's highly unfair to the customer.

So if you don't mind please drop us an email with your order number and we'll get in touch with the takeaway.

trustpilot@just-eat.co.uk

Gauri

Social Media Consultant

Paige Procter-Harris´ profile

profile image of Paige Procter-Harris
Paige Procter-Harris
Reviewer
1998
Rugby, United Kingdom

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