James´ profile

Reviews (2)

Pharosparcel

Excellent, Reliable Company

I would just like to take this opportunity to thank everyone at
pharosparcel.com for my recent parcel delivery. From booking stage
online, to parcel delivery today, everything arrived in perfect
condition and on time.

Wish the same could be said for parcel2go.com. After waiting close to a
month for a parcel to be picked up I gave up! As the item was a xmas
present for Xmas they left me with nothing to open on Xmas day, no
apologies or nothing.

I cancelled and rebooked with pharosparcel. Next day it was picked up as
scheduled.

I will be recommending your services both to my friends and people
online and will be sure to send more disgruntled customers your way.

Many thanks once again and I wish the whole team at pharos parcel a
happy new year. You have made me extremely happy today!

Parcel2go

Should be reported to Watchdog!

I booked a parcel to be collected on 7th December to be delivered in time for xmas.
Yes, you guessed it! It was never collected at all!
After over 3 weeks of people staying in waiting, I finally gave up. Not only does it take over an hour to contact customer services, but when you do, they have a total "couldnt care less attitude". By far the worst customer service I have ever experienced.

I was left with a ruined xmas and an upset girlfriend.

The next day I booked my parcel with pharosparcel.com. Booked 1 day, collected the next. Actually worked out cheaper and the parcel arrived on time! Not only this, but a tracking reference is provided as soon as you place your order!

Parcel2go.com didnt even give me one as it wasnt picked up, perhaps they knew it never would be!

07 January 2011

Reply from Parcel2go

Hi James, I'm sorry to hear this can you forward me the P2G number of the order so I can look into this further for you please? Kindest Regards George (Parcel2go.com)

James´ profile

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James
Reviewer
United Kingdom

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