Lewis Davies´ profile

Reviews (1)



Truly awful experience.

Missed delivery, no contact card left.

Called an automated line to rearrange delivery, couldn't do it, automated phone service informed me i had to call back in the morning for delivery as customer services closed.

Called customer services the next day to rearrange delivery, I was told it would go out that day. Tracked the parcel later that day, parcel was still at the depot.

Called customer services again, my parcel was indeed at the depot, I decided to bite the bullet and take the 34 mile round trip to my "local" depot.

I was informed I could pick up my parcel by providing my passport and driving licence as it had my address on it (i'll hasten to add these bits of ID are good enough for international travel and to acquire a mortgage).

On arrival to the depot after 15 minutes of waiting I was informed I couldn't have my parcel, you can imagine the heightened levels of glee that came upon me.

I asked to speak to a manager, that person didn't arrive. I was informed by another employee that the manager has said my proof of ID wasn't sufficient, I informed him that he could return my parcel to sender.

Called customer services again this morning, I told them to send my parcel back. I will add there was no offer of help or support at all.

Through this debacle I have also cancelled my phone contract.

Thanks dpd for wasting my time and money.

03 May 2013

Reply from DPD UK

Hi Lewis,

Sorry to hear this. Having investigated this, there were specific reasons that we could not release the parcel to you.

Please be assured that I have let our customer services team know about your review, and I have asked them to contact you with further information.

If you have any queries, please email socialmedia@dpd.co.uk

Kind regards,


Lewis Davies´ profile

profile image of Lewis Davies
Lewis Davies
Pontyclun, United Kingdom