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Reviews (1)

PRC Direct

PRC Direct customer service beyond all expectations...

I recently made a purchase of a Samsung American fridge freezer, on PRC directs website. Making the purchase was really easy, and the finance option was incredibly simple as well, and was followed up expertly to the extent that the initial purchase was a pleasure. The item I ordered was a special order item, and Samsung unfortunately let PRC down on delivery dates a couple of times, however PRC kept me informed on a regular basis, which was really good. Finally Samsung managed to deliver the item to PRC and PRC then arranged delivery with me for the next day, and promised that the delivery driver would call an hour or so before delivery so I need not take the day off work. As promised the delivery driver phoned me as he left London which meant that I was home in time to clear out the old fridge that they were taking away and as promised they turned up within minutes of when they said. The delivery driver and his companion were helpful and friendly and went over and above the call of duty to help me get the new fridge inside and located where I needed it. The whole delivery process was a pleasure and resulted in me getting the new item up and running within an hour of delivery which was amazing. The product is fabulous and I would Recommend PRC to anyone wishing to make a purchase of an electrical item as the service was fabulous even when let down by their supplier they did everything they could to keep me informed.

Stephen Hinshelwood´s profile

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Stephen Hinshelwood
United Kingdom