Ian Ferguson´s profile

Reviews (1)

Optical Express

Operation was horrendous

The actual consultation and after care was fine and no complaints. The actual operation was horrendous, the actual compression case came off twice so I had to go through the pressing of the eye twice per eye, it was not a nice experience. Immediatley after the operation, I had a post operation briefing, I was informed of a feeling as if I was chopping onions or having grit in my eyes........ the actual pain post op and for 5 / 6 hours afterwards as exrutiating and almost unbearable, I cannot describe the discomfort. I still believe as I had to go through the compression of the eye twice per eye, this made it worse afterwards. I also looked like I had been in a boxing match, swallen eyes and blood red.

With my experience I would advise not to have the op, stick to contact lenses / glasses.

03 May 2013

Reply from Optical Express

Hi Ian,

Thanks for taking the time to leave your feedback. I am extremely disappointed to hear about your experience. I would like to investigate your situation in more detail and I have made arrangements for a member of our clinical care team to call you directly to review it with you. If I can be of any further assistance, please do not hesitate to contact me at clinicalservices@opticalexpress.com and I will be happy to assist.


Stephen Hannan
Clinical Services Director

Ian Ferguson´s profile

profile image of Ian Ferguson
Ian Ferguson
United Kingdom