I started using Merlin in the early 90s for my handbuilt MTB wheels. Since then I have bought various bits of kit and indeed a whole road bike. Service has always been first class. I have always been able to 'phone and have a sensible conversation about a potential purchase if need be. For instance on the road bike it was the reach that was key to me not the usual seat tube height to size the frame.
I have no hesitation in recommending them and have done to many happy friends.
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