Peter Marshall´s profile

Reviews (1)

Victoria Plumb

Beware of Sales

I bought a bathroom suite in the end of January sale. It was a P bath with WHB and WC. When I came to have it installed in early March I discovered that the WC was a different shade of white to the WHB. Having spoken to Customer Services on a couple of occassions and exchanged numerous emails it finally transpired that the suite was an end of line offer and although willing to exchange the WC it was unlikely that it would be the same shade as the WHB.
The woman I dealt with was very helpful, courteous and responded promptly to my query but apparently the "Technical Dept" were unable to help resolve the issue. Furthermore, the WC seat was 5 cms short leaving the toilet rim exposed. The "Technical Dept" claimed that the seat was a standard size. On checking with other retailers I found that this was not the case and that a seat to fit my WC was readily available.
I would be very careful if ordering from this company again.

Peter Marshall´s profile

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Peter Marshall
Reviewer
United States

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