It is difficult to describe how poor we have found this outfit. We ordered a Baby Amigo Vivero Sleigh Cot from them on 23 April which arrived on 26 April - so far so good.
However we only received the mattress and half of the cot. We e-messaged them to no avail then called them to find out where the rest of the cot was. Bambino Direct blamed the shipping company and the shipping company blamed Bambino Direct. Eventually, after many calls we had the other part of the cot delivered.
However part of the cot in the new package turned out to be badly damaged. The most despicable part of this sorry saga is that they must have known that the second delivery was damaged before they dispatched it as they stuck their shipping documents neatly over the massive hole in the box where the damage occurred!
We called the company to have the whole thing returned and the lady we spoke to asked us to send photos to the "returns" dept who would be in touch. Needless to say they weren't and when we called back the same lady we spoke to then booked in the return!
We have now been told that the package wont be picked up till Tuesday and that the refund wont be processed until Thursday or Friday next week, once they have the goods back.
So this firm will enjoyed the use of our money for some 3 weeks and our baby still has no cot to sleep in.
Needless to say - we would never encourage anyone to use this firm for anything.
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