Ian Ody´s profile

Reviews (2)

Brook Taverner

Fantastic!

I was more than pleasantly surprised by the quality of the 2 Cromford suits I just received. I will certainly be a repeat customer and recommending you.

Bambino Direct

Worst online retail experience we have had

It is difficult to describe how poor we have found this outfit. We ordered a Baby Amigo Vivero Sleigh Cot from them on 23 April which arrived on 26 April - so far so good.

However we only received the mattress and half of the cot. We e-messaged them to no avail then called them to find out where the rest of the cot was. Bambino Direct blamed the shipping company and the shipping company blamed Bambino Direct. Eventually, after many calls we had the other part of the cot delivered.

However part of the cot in the new package turned out to be badly damaged. The most despicable part of this sorry saga is that they must have known that the second delivery was damaged before they dispatched it as they stuck their shipping documents neatly over the massive hole in the box where the damage occurred!

We called the company to have the whole thing returned and the lady we spoke to asked us to send photos to the "returns" dept who would be in touch. Needless to say they weren't and when we called back the same lady we spoke to then booked in the return!

We have now been told that the package wont be picked up till Tuesday and that the refund wont be processed until Thursday or Friday next week, once they have the goods back.

So this firm will enjoyed the use of our money for some 3 weeks and our baby still has no cot to sleep in.

Needless to say - we would never encourage anyone to use this firm for anything.

03 May 2013

Reply from www.bambinodirect.co.uk

Hi Ian,

I'm very sorry to read about your experience with the cot bed you ordered from us. I've passed your details onto our customer services team for immediate action. Please can I assure you that every issue raised in your review will be escalated to the highest level so that this doesn't happen again. Once again I apologise for the inconvenience caused on this occasion and I hope you will be satisfied with the resolution.

If you would like to contact me please don't hesitate to email myself at laura@bambinodirect.co.uk

Kind regards,
Laura

Ian Ody´s profile

profile image of Ian Ody
Ian Ody
Reviewer
Male, 1971
United Kingdom

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