I put an order in on the 3rd Dec for solar lights which said on the website that they were waiting for delivery on the 6th Dec and would be sent out immediately. On the Monday 9th Dec I checked my account to check they had been sent but it was showing as "Pending" I rang the company to ask when delivery would be and I got the rudest man I have ever spoken too. He claimed that the website did not say the 6th but the 10th which is a lie. I informed him that the website clearly stated the lights would be in and sent out on the 6th, He made out that I was lying but when I said I had an email saying the 6th he then said he had made a mistake and that it was the 6th but the lights had come in late.He continually kept asking me what day it was which was strange. He then said was trying to apologise but I would not let him which is another lie as he made no attempt to apologise. He was clearly in a bad mood and probably had other customers ringing to ask why their order hadn't been sent. If he had said immediately that the order was late coming in and apologised I would not have minded waiting longer.I was asking a reasonable question as I needed an idea when delivery would be so that I can be in when its delivered. That Man needs to get his money back from the charm school as he had no customer skills and talked to me like I was an idiot who was bothering him. Took my money quick enough though! I will not be buying from that company again!!
Update. Well its the 10th and even though the person I had the displeasure of speaking too told me they would sent today, my Order is still showing as "pending" even though the Lights I ordered have been showing as "In stock" since Friday 6th Dec. Seems this company takes your money knowing the items are not in stock. I will be reporting them to OFT
I ordered a Bottle of Perfume for a Birthday Present online which was over £100. I followed the online tracking and all it said was despatched and nothing else. I rang to ask when delivery would be and what carrier and because I made the order with my Husbands card they would not give me any information. I wasn't asking for his card details, just delivery information but they refused to tell me. I also ordered an item from House of Fraser at the same time and that was delivered 48 hrs later. So I shall be ordering from there from now on. When you are spending so much money with them you expect a better service!!
Needed to make some extra money so decided to sell a few things that I did not need clothes etc. I got fed up in the end as I was selling things but a lot of the buyers bid and then never pay or even have the decency to contact you. Ebay just tell you to open a non payment dispute after 4 days and the buyers gets a strike but you cannot see the strike nor can you leave a negative and yet buyers are allowed to leave you a negative even though they haven't paid. Ebay do nothing about these people. I know its not ebay fault if they do not pay but ebay should do more about them. Allow sellers to leave negs for those who do not pay to warn other sellers. There is nothing on a buyers feedback to warn sellers. You speak to customer services and they just spout a load of rubbish and its like talking to a Robot. Ebay basically are not interested as long as they get their fees which are high especially when you have to pay to list then pay again when you have sold it and then you have to pay paypal and by the time you have finished you have made about 50p profit (if you are lucky) Its ok for the big business's who are selling hundreds a day but it no good for the small seller. I now go to a car boot sale and have made far more money from it than I ever did on ebay. Bigger items I sell on Gumtree & Preloved. So unless you are a big business and can sell high value items, then I would avoid ebay and look elsewhere to sell your items.
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