My whole power tools was bought from FFX last year at the best price and the best delivery service,this year I've tried 3 different online retailers(LawsonHis ,PowerToolsUk and Tools4Trade) they dissapointed me will never used them again, I guess this year I'll stick with the FFX they are just the best online retailer by far, and always recomand them to every contractor I meet.
I've made an order on Wednesday for the Bosch GWS18-125VLI and a LBoxx136 online,I called them and they confirmed with me that they have it in stock and in 2-3 days they will deliver it. After waiting 3 days with no updates from them regarding my order, I called them today 3 times but they were unable to tell me why my items are not beeing delivered. Every time i was calling they were puting me on hold and saying that they will call me back but they did not, then at the end of the day my order has been cancelled telling me that they don't have it in stock wich is not true because I checked online and there is available BUT THEY INCREASED THE PRICE OF THE BOSCH GWS 18-125VLI and that's the reason why they cancelled my order, this is the first and last time I ordered from this company ...waste of time and money, after all you as company are not that professional becouse a professional company knows once he takes the money from the customer bank account he has the obligation to deliver the items the customer purchased.
It's unacceptable this practice you are doing with some of the customers and will make a complain letter to the Watchdog about my experience with your company.
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