Dan Groves´ profile

Reviews (1)

Parcel2go

Great until there is a problem then...See Amended info after intervention from P2G

Great when there are no problems but when you try to get satisfaction when a parcel isn't delivered sadly you are likely to be left with a bitter bitter taste in your mouth.

Up until today I would have sung the praises of this company but the true test of a company is how they deal with a problem - in my case I was eventually offered an insulting £5 credit against the £35 cost to send a small parcel that 9 days later still had not arrived - I politely suggested that as I had given my customer a refund I would very much appreciate the same gesture but alas even though I was supposedly talking to the lady in charge (gemma) this was just 'not possible'. A total lie as anything is possible especially if it keeps customers happy and facilitates continued good business.

I am so very frustrated at the way this has been handled and would very much like P2G to see sense and recognise that a full refund is the only sensible recourse - the money is not important now so much as the principle of sensible business ethics.
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Inevitably this review and my feedback to P2G resulted in my being contacted by Kate who has been as professional and sensible as one would have hoped from the outset - refund and a little extra given and a very 'human' approach taken - as is often the case the right attitude to a complaint can make all the difference - it seems that this experience has been fed back to the relevant department and hopefully Customer Service will now offer just that - thank you Kate - very much!!

Dan Groves´ profile

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Dan Groves
Reviewer
1965
Shaftesbury, United Kingdom

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