Good old Microsoft's latest "up"grade to IE had caused some probs with online ordering - Box were very helpful and sorted me out quickly. I then messed up my registration so had to contact customer service again. Absolutely brilliant response, very helpful and fast.
Can't praise them enough. Customer service like it ought to be - and very competitive prices with free next-day delivery. Will definitely use them again.
A great website, with lots of information, and an efficient mail-order service. As well as web-based shopping for a Saga electric mandolin kit, strings and various other bits and bobs, I've used the Crawley shop in the real world for instrument refurbishment and accompanied a student to choose a guitar too, so I know they are nice, helpful people who seem genuinely ionterested in music and what their customers want.
If I had one (very minor) criticism it would be that in their printed catalogue - generally informative and a great browse - it's a bit tricky to match up the item numbers with the illustrations, and not every item seems to be illustrated, which is a shame as some of them sound intriguing and with others (e.g. tail-pieces) it would be nice to be able to see if they are what you are looking for.
But 5 stars anyway - great shop, super web-site and fair prices!
I can heartily recommend Hobgoblin!
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