I ordered two standard poles, with payment taken immediately. After hearing nothing for a week, and order status on the website showing 'not dispatched', I emailed customer service for an estimated delivery time and querying the reason for the delay.
I did not receive any response from just poles. However, at the end of the next day I had an email from the courier stating the delivery was delayed and they wouldn't be able to deliver on Wednesday. As I didn't know the goods wee on the way, I actually took this as good news.
Finally arrived on Thursday morning, with package marked 'next day delivery'. This would mean the goods must have been dispatched the day I sent my email to Justpoles. So I can only assume, having not had a reply to my email, that Justpoles had forgotten to despatch my goods until my email reminded them.
Now that I have received the poles, I am pleased with the product and the reasonable price. It is only the customer service/delivery time I am annoyed about.
Following JustPoles' comment on my review, I would reiterate that it would have been nice to have had a reply to my email rather than just from the courier (I had no way to know JustPoles had acted on my email), and that there has been no explanation of why it took a week to despatch a standard product that was purportedly in stock.
I did not receive any email directly from Just Poles, only from the courier. Perhaps the email address entered was incorrect? Anyway, from the proactive eds of the company responding to these reviews, I am satisfied it takes customer satisfaction seriously.
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