Ordered an item 11th November, was out of stock for a few weeks. Was shipped on 12th December and failed to arrive by Christmas. They do not track their posts so there is no way to find out where it is.
Emailed a few times, no answer. Tried to ring continuously (working days) no answer on phones. They also don't have an answer phone, the phone just goes dead after a minute of trying.
So, to recap: they fail to respond to emails and telephone calls and they send everything the cheapest way.
Waited in all day for a delivery. Didn't turn up. Check my tracking and it was delivered at lunchtime. Except I was in all day and it had not.
They left no note in my door either saying they had been.
After much ringing around they had a picture to show me where it was placed round the back garden. It wasn't my house.
Then they said he placed it there but then the owner turned up and signed for it.
But they didn't have an address just a GPS so I went round there and knocked on all the houses - nobody had the parcel or heard of this person they said it was with.
Then, they found an address, so I went round there and it wasn't there and she wasn't called what they said she was called.
Additionally this parcel was classed as 'only to be delivered to the house specified'
Essentially I get the feeling:
1. It was lunchtime, the driver was finishing so couldn't be bothered to drop it off to my house so left it near his last drop-off (hence why I saw nobody nor had a card) and scarpered. Either that or it was Friday with a bank holiday coming up.
2. city link have absolutely no ability to log where a parcel is.
They also refuse to find my parcel until four days time.
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