Liz ´s profile

Reviews (1)


Horrible dress, but they are willing to help

Poorly made dress: the dress lining poofs in places it isn't supposed to, the hem lines don't match and the side seam is very wonky. Also, took them over 30 business days to send me the dress, even though they claim it'll take a max of 20. I had to sent two separate emails to even get any information about what was happening with my dress. And it didn't ship for another 5 days on top of their assurance my dress was being 'checked for quality'. I left enough time to get the dress so i would have the chance to have it here before my brother's wedding in June and return if need be, but because they took almost two months to send me the dress. Also, they only agreed to pay for the upgrade to my shipping because THEY didn't make my dress within the allotted time and after THEY changed my shipping without my consent after they realized just how late they were.

EDIT: After voicing my issues with the dress, the customer service at OuterInner has gone above and beyond to help me, even though I didn't actually tell them the issues until after their allotted time. They even have stuck with me, trying to find a solution after I told them I expected no solution as the wedding is too soon and I was late in my response. The dress isn't what I was hoping for and I was originally disenchanted with their customer service after voicing my concerns when looking for my MIA dress, but after discussing the issues with Frunie, I feel better knowing they would have done everything in their power had there been time.

I wouldn't order a dress that you need ASAP, but if you have some time and are willing to work with Customer Service, they are willing to fix any issues. The other bridesmaids haven't seemed to have any issues with this company, so perhaps I just got the one mistake out of a couple hundred dresses. They do have a wonderful selection and are a lot cheaper for a custom-made dress than anywhere else I've seen.

Liz ´s profile

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Female, 1990
Philadelphia, United States