I was first tempted to buy through Coffeeitalia after seeing their extensive range of products at very competitive prices on their Australian website. I was hesitant at first, as with any online transaction, so I called the telephone number and after speaking with Matteo I felt comfortable to order, which I did and paid immediately.
The Pavoni machine, grinder and base arrived in a timely fashion exactly as described, it was a very happy moment.
There was one small problem however, I was charged import duty and taxes when the package arrived. The purchase price was supposed to have included these charges so I emailed Matteo a copy of the invoice for the taxes I paid and explained what had happened. Within a couple of hours he had already reimbursed me for the tax and offered his most sincere apologies.
To me, this speaks volumes of the true nature and ethos of Coffeeitalia. I don't know of many online retailers that are this efficient and obliging in solving the problems of their customers.
In short, I am VERY happy with my experience in dealing with Coffeeitalia and would certainly recommend them to friends and family as well as the online community.
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