Gareth Ash´s profile

Reviews (1)

BiGDUG

Great deliver, awful terrible product!

Ordering online was good only minor comment is that after selecting a type of shelving one gets a list of product codes for different types. Pictures would help to reaffirm what one is selecting.

Delivery exceptional but then it all went down hill. I had multiple purchases and so trying to work out which parts were with which product was not easy.

Instructions limited but there is a reason for using screws etc. How is one meant to hold two long pieces of metal together, whilst wielding a mallet against a protective piece of wood?

Many of the parts were slightly bent and not flat which added to the fun of trying to hold lots of things together whilst the struts and uprights parts wobbled about. I soon developed a technique of bashing one end in to splay the wings. Bash it back out again so I could bash the other end in which was bent and not flat and would not fit unless I used this technique. Luckily this is for the garage so the scratches and scraps and buckles caused by the man handling and general frustration will not matter. Perhaps there is a technique but with instructions that would make operating a light switch seem detailed, it would be nice to have a few pointers.
I am not a DIY genius but I am certainly not an imbecile.

Appalling design were screwing would have been much easier.

07 May 2013

Reply from Bigdug limited

Thanks for your review Gareth, we appreciate all feedback to help us to continuously improve our products and services.

I am sorry to hear that you have had a bad experience buying one of our products. The packing list includes detailed information showing which items go with which products but I understand it can sometimes get complicated. I see you felt the instructions were limited and I will pass this onto our product team who can perhaps create a video showing how to build the shelving as we have done on some other items.

Thanks for your order and I hope this experience has not put you off ordering from BiGDUG again as we have an extensive range of products available that may be more suited to your needs.

Thanks

Alisha

Gareth Ash´s profile

profile image of Gareth Ash
Gareth Ash
Reviewer
United Kingdom

About