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Reviews (1)

BiGDUG

Very hard to assemble and no instructions

We purchased 2 of the low shelf units for use as display in our new shop.

This unit looks great now it's done but it took almost 4 hours to assemble and took 3 of us. Many of the components were bent when they arrived and would not slot in. The instructions were only available online but we did not have web access where we were working at the time so something in the box would have been much more useful.

Even the components that were not bent would not slot in without a great deal of force. In the end we levered open each piece a little more and they then slotted in but surely they should arrive ready to fit and this is a design fault?

We were frustrated and disappointed (not to mention behind schedule) as we assembled this but are pleased with it now its done.

07 May 2013

Reply from Bigdug limited

Hi Poppy and thanks for taking the time to write this review.

I'm sorry that you were not completely satisfied with your order and I will pass on your views about including instructions with deliveries onto our dispatch team. If needed we are always able to email a copy of the instructions over that can be printed out as well.

As these are designed to be tight on some shelving bays they can be produced a little too tight and therefore slight levering to open each piece would be needed. I will pass on to our suppliers about your bad experience with the components not fitting and hopefully they will be able to fix the problem for the future.

Thanks for your order,

Alisha

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Poppy
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United Kingdom

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