Place order all items in stock, emailed received to confirm on same day, items two items out of stock next due in 26 days later. Customer left with a empty room. All items in stock were not sent out straight away 6 days later I phoned Victoria plumb, and they said we are waiting for out of stock items to come in back in before we dispatch your order. They then confirmed to send items which were in stock. When it arrived four days later the delivery was just dropped off, no time to check order as stated you will have time to check for damages. The toilet come with only left hand entry and all plumbing was in place for right hand side, no choice to change this on cistern as most toilets have to entry's of choice. The toilet was not good quality at all as I had to change flush handle and toilet seat. Two weeks past as I check further email now saying that a tap was not going to be in stock till a further 17 days. I phoned customer service and cancelled my prefer for the tap, I'm now waiting for a refund of £249 which can take upto ten days. So I went to a local plumbing supplier and got the same tap at the same cost which I picked up the following morning. Only thing I had to find another £249. I would not recommend Victoria plumb to anyone who needs items in 3-5 days which is stated on the delivery policy.
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