ordered a laptop for my fathers 60th birthday, site said item would be delivered on Saturday by 5pm item never arrived and the store said item would not be available till Tuesday. I asked if I could pick another item from the store but was informed it would be a separate purchase and I would have to pay the full amount. due to the fact it was a present I purchased another item and then tried to cancel other item over phone the customer service was terrible made it feel like it was my fault I had to cancel the second item.
The only good thing that came out of it was I got a reduced price on the item instore and the online item has been refunded and they are sending me some gift vouchers.
would have been much simpler if the website had just gave a true delivery date for original item.
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