Emma Fountain´s profile

Reviews (2)


Excellent value and efficient service

Quick and easy to order, especially online. Prices are generally the best around and delivery speed is excellent.
I've been using Natures Best a number of years now and have never had an issue.
The multi-buys are particularly good value

Monster Pet Supplies

Great service but packaging was stupidly hard to open

The speed of items being delivered was great and I received notice about the delivery which was really helpful for me.
Howver when I tried to get in the packaging for the hay it was horrendous. I don't understand why that many shrink wrap layers were considered needed. I had to cut it open but this was difficult as I was trying not to cut the actual bags containing the hays. It has never been packed like this before - the box approach was far easier to open.
Shame as the stuff is good value for money.

07 May 2013

Reply from Monster Pet Supplies

Hi Emma,

Thank you very much for your review, it plays a massive role in keeping all of our customers happy!

We are very disappointed that we have not met your full expectations on your recent order due to this issue.

We work closely with our suppliers, to ensure that all products received are of a high quality and meet all of our Customers’ needs. We will pass your feedback onto them to ensure that this is reviewed.

Once again, thank you for taking the time and trouble to leave us feedback about this product. We hope you'll give us a chance to prove that we take your comments seriously and do our utmost to iron out issues raised.

If there's anything I can help you with in future, don't hesitate to contact me . I'm happy to help Monday to Friday from 9am to 5.30pm on 0113 279 7474 or email me at happytohelp@monsterpetsupplies.co.uk.

With very best wishes,


Emma Fountain´s profile

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Emma Fountain
United Kingdom