Roger´s profile

Reviews (1)


Good customer service

My order was processed immediately and shipped as promised. It arrived the next day as promised, but was short one parcel. The driver said he would sort it and drop it off the next day, but when nothing arrived I checked Ukmail website and the order was showing as delivered, so nothing was coming. I tried 6 times to ring Ukmail, waiting 10 minutes each time but never answered. There was no way on the we site to email their customer service. In the end I emailed bigdug and they sent me out a replacement same day, so they sorted the issue even though it wasn't their problem. I've had bad experience with Ukmail in the past, so bigdug should consider this as it could reflect badly on them if their carriers are bad, plus it will cost them money to resend parcels

07 May 2013

Reply from Bigdug limited

Hi Roger, thanks for your review. We appreciate all feedback to help us improve our products and services.

I'm very sorry to hear you had trouble with UK Mail, I will let them know about your concerns and hopefully they will be able to sort out a better communication system. Our customer service team will always replace lost or damaged items to ensure our customers are satisfied with their products and services.

Thanks for your order and I hope the bad experience you had with UK Mail does not discourage you from ordering with BiGDUG in the future.


Roger´s profile

profile image of Roger
United Kingdom