I've had 3 minor faults since they eventually managed to get my telephone and broadband setup (that's a story of incompetence in itself). For all 3 faults I ended up spending >1 hour on the phone to some idiot who presumably was demoted to their current position after reaching the dizzy career heights of collecting shopping trollies in a supermarket car park.
The UK call centre is very good - the people there are very nice and calm, but they lull you into a false sense of care - after 5 mins you will be passed on to some so-called 'technical expert' in Holland or India, who won't know the first thing about your technical problem, and will give you the WRONG advice!
That was amazingly quick – 20 hours from placement of order to delivery, even though I requested standard delivery. And item delivered is exactly as described, but at a better price than other retailers.
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