I ordered a racquet, with which I hardly played during one day before deciding that it lacked sufficient power. I contacted Tennisnuts and got a sympathetic response from one of their public relations people, suggesting that a refund was possible. However, I then received a note from another rep. suggesting that it would 'cost £30' to repair the grip (hang on, we all know how much a new grip costs, right?--perhaps £3?) and about the same to repair damage to the frame (I'm a middle-aged woman, playing in the most advanced class in the Bromley Tennis Centre, playing doubles, and not in the habit of damaging frames!!) In other words, their (second) representative decided, living at my postcode, that I could afford to pay over £60 for, um, nothing.
Have heard nothing since. Customer service? What customer service? My advice is to steer well clear of this lot.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.