I have just found this website after I too was looking for a phone number for Swisstool. I ordered a Swiss champ engraved knife just before Christmas for my boyfriend. Whilst I did receive it on time, I have been charged for it twice i.e. ~£100 has been taken as opposed to ~£50. I have emailed twice about it and had no response. I am extremely dissapointed by Swisstool's service and will not be using them again. I will try to contact Hamid but I dont hold much hope in getting my money back from Swisstool!!!
Honest advice - Use a different Victorinox supplier.
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