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Reviews (1)

BiGDUG

Great products, rubbish delivery

I recently bought value shelving and low level shelves / workbench. Placing the order online was simple. I checked delivery dates via the online chat facility which also worked well.
I received an email to say that my order would be delivered between 0730 - 1130 on the agreed date. Driver from UK Mail finally turned up at 1330. Not impressed given that this is their core business.
Great products, but I suggest you take a look at your carrier.

07 May 2013

Reply from Bigdug limited

Thanks for taking the time to write this review Simon. We appreciate all feedback to help us continuously improve on our products and services.

I can only apologise at this stage for the delay in your delivery, unfortunately due to unforeseen circumstances such as traffic or a vehicle breakdown some deliveries can be delayed. The time given in the email is normally an estimated time that the driver thinks he will reach you by and again due to unforeseen circumstances these times cannot be exact.

I hope this experience has not discouraged you from ordering from BiGDUG again.

Thanks,

Alisha

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Simon
Reviewer
United Kingdom

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