Andy Staincliffe´s profile

Reviews (3)

Chillisauce.co.uk

Wouldnt use anyone else.

Have used Chillisauce for 3 stag dos now (Newcastle, Bournemouth and Nottingham) and they been brilliant everytime. Sarah was a great account manager for my last one and sorted out any issues i had quickly and professionally. If i am made best man for a 4th time then i would only use these guys again!

04 September 2013

Reply from www.chillisauce.co.uk

Hi Andy,

You really are a Chillisauce veteran now after 3 stag weekends with us!

Thanks for the business and please do get in touch with us if you are made a best man again!

Katie
Sales Manager
0207 299 0293

SerenataFlowers.com

Poor customer service, great delivery, old/tired roses.

Chose to use these guys based on other reviews over Interflora, who i normally use. Bought the £35 "Reflection" bouquet for an anniversary present so expectations were high. Delivery was perfect, as was the booking process. The flowers were delivered during the hours stated on the day requested by a polite delivery guy and packaged very well.
Unfortunately the roses in the bunch were very tired and old, discoloured and limp and they died the next day. Raised a ticket on the day with the company - heard back straight away asking for photos - sent these through - then heard nothing back - chased twice more and 1 week later got an email back offering 25% of the value back. I would have settled for an apology and acknowledgement that the flowers were sub standard, but as it took a week to come i took the 25%.

Unfortunately i wont be using them again and couldn't recommend them to anyone. Perhaps this was a one off? You decide :)

Andy Staincliffe´s profile

profile image of Andy Staincliffe
Andy Staincliffe
Reviewer
Male, 1982
Milton Keynes, United Kingdom

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