Steven Brown´s profile

Reviews (1)

Yodel

lias

I made a purchase with CPW and was told it was next day delivery with Yodel. I ordered it on Sunday, and it arrived in the warehouse on Sunday. Yesterday there was no change to it's whereabouts, which I understood as it was a public bank holiday and there is no deliveries on this day. However, it arrived at the local depo, twenty miles from my home at 6.48am. When I rang this afternoon to see why it had not moved in the last 6 hours I was told the parcel arrived too late for it to be delivered today, and instead would arrive tomorrow. Too late to travel 20 miles from 6.48am to 6pm? I will never use this company again. Rubbish. If it is not delivered tomorrow I will be furious!

UPDATE:
Believe it or not it has been delivered after all, and was in transit when I phoned up to ask. Unbelieveable! No idea why the man from customer services lied to me, but happy :)

08 May 2013

Reply from Yodel

Hi Steven

I hope your issue has now been resolved, but if you do still need any help, feel free to send me an email. I'll take a look :-)

Laura

Steven Brown´s profile

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Steven Brown
Reviewer
1992
Scunthorpe, United Kingdom

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