I ordered a camera from Valuebasket on 14th April. I was told it would take a week to deliver. After more than a week, the camera still hadn't shipped. So, on the 25th April I asked for a refund.
The refund should have been received by 2nd May. No surprise that my credit card hasn't been refunded.
I have emailed and phoned Valuebasket several times over the past few days. All I get from them is a promise that my refund will be completed in the next 2 days which doesn't happen.
I would not recommend Valuebasket to anyone. I believe they don't intend to fulfill orders or refund any money at all. I will be contacting my credit card company to file a claim against Valuebasket
/////// Update 13th May ///////////
Eventually my refund did come through but it took 11 working days. I had to chase and chase for this. Making calls throughout the day, sending emails just to get this sorted out.
So, Valuebasket had my money for nearly a month without providing the goods and delaying my refund. There's something not right there.
I won't be using Valuebasket again and would advise everyone to stay well clear.
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