This is the complaint I have just sent in to First Utility. Stay well away from them.
I am disgusted with the lack of customer service from your company. Despite having been on supply for less than 6 weeks, I have made more phone calls to you than I did to Scottish Power the entire 9 years I was on supply with them. You have taken money from my account despite reassuring me that you wouldn't, you have failed to call me as agreed by 2 managers, you are apparently incapable of setting up a DD for an agreed amount on a fixed day. I will be posting this message on every forum I can find and complaining to the omsbudsman. You really should be renamed Worst Utility and if I can stop one potential customer enduring the horrendous experience I have had, then I will take some comfort from that.
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